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Help Center
Job Descriptions -
Insurance Positions
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Job Summary:
Provide efficient, professional, and courteous service to clients and
produce new Personal/Commercial Lines business.
Essential Job Functions:
- Develop, analyze, and implement a competitive insurance program
providing various alternatives for client consideration.
- Compile and organize all client information necessary to process
new, renewal, cancellation and endorsements.
- Invoice all applicable accounts.
- Maintain current files and prepare policy renewal questionnaires,
recommending coverage enhancements.
- Work expiration lists prior to renewal for customer contact and
improved retention.
- Meet retention and growth goals.
- Actively sell additional policies on existing accounts.
- Ask for referrals from existing clients.
- Perform database management and input to department standards.
- Perform general clerical and administrative functions such as the
sorting and processing of unit mail, photocopy, miscellaneous typing and
transmittal of facsimile transmissions and other general office support
duties in a timely, accurate manner.
- Courteous, professional phone techniques and service to clients,
carriers and office staff.
- Special projects as requested by manager.
Knowledge, Skills, and Abilities:
- Ability to read and comprehend simple instructions, short
correspondence and memos. Process tasks by written and oral
instructions.
- Ability to write simple correspondence, and effectively present
information in one-on-one and small group situations to customers,
clients and other employees of the organization.
- Ability to add, subtract, multiply and divide in all units of
measure using whole numbers, common fractions and decimals.
- Ability to compute rate, ration, and percent and draw and interpret
bar graphs.
- Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables
in standardized situations.
- Familiarity with proper general office procedures.
- Ability to use and operate general office equipment.
- Ability to work independently with limited supervision.
- Ability to organize and prioritize work
Education/Training/Experience:
- High school diploma or equivalent with more than six months
technical or specialized training in insurance industry.
- More than one year relevant work experience in designated industry
specialty servicing insurance accounts
Certificates, Licenses, Registrations:
Ability to study, test and secure general P&C Agents and/or Brokers
License, and maintain license status. |
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Job Summary:
Execute sales strategy, initiate contact with existing and potential
customers, identify their needs and sell appropriate merchandise to meet
those needs.
Essential Job Functions:
- Manage, underwrite and market all current accounts for clients.
- Handle all customer relations and support services for these
accounts. Work with producers/marketing in order to enhance client
development, service, quality and sales of these clients.
- Handle new, renewal, endorsements, cancellations and other items for
billing, accounting and accuracy purposes.
- Handle mail and company inquiries on all clients as needed. Issue
binders, certificates, etc., for any client requests.
- Work as an active member of the department and maintain high staff
relationships at all times.
- Communicate with other department members and other departments in
order to provide continuity, uniform procedures and agency-wide
communication and morale.
- Pursue a program for personal and professional development.
- Work with the rest of the department in maintaining company
communication and relations.
- Status reports as required, such as new business and lost business
reports
Knowledge, Skill & Abilities:
- Basic sales skills
- Excellent written and verbal communication skills
- Demonstrates effective negotiation and closing techniques
- Strong analysis and judgment skills
- Works well in a team environment
Education/Training/Experience:
- High school diploma or GED
- Previous sales and telemarketing experience a plus
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Job Summary:
This position is responsible for providing agency management to include
developing business plans that are consistent with corporate objectives;
for independently underwriting risks by evaluating them in accordance with
current underwriting rules, state laws/regulations and agency management
objectives; for responding to inquires and/or complaints from customers or
government entities; and for developing knowledge of the territory in
which assigned agents are located.
Essential Job Functions:
- Agency management experience.
- Ability to work as a team member as well as provide underwriting
technical leadership to organization and team,
- Excellent written and oral communication skills
- Ability to thoroughly analyze available information and make timely,
practical decisions and recommendations
- Demonstrates flexibility in dealing with shifting priorities,
fluctuating workload and new procedures
- Ability to demonstrate good understanding of applicable
laws/regulations and Company rules
Knowledge, Skills & Abilities:
Good understanding of MS Excel, Access, Word and internet. Ability to
travel a minimum 3-4 days per month, and Self-motivated and flexible with
ability to work independently.
Education/Training/Experience:
- Four plus years of Personal Lines professional underwriting/agency
management experience.
- High school graduate or GED preferred, college level courses with an
emphasis on business studies helpful, professional certifications
beneficial (P&C License, AAI, AIM, etc.).
- Associated classes or courses and/or industry license, or
designation
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Job Summary:
This is a staff position working closely with other members of the
underwriting department to become familiar with underwriting operations,
policies, and procedures. Involved in reviewing, appraising, and
recommending applications for insurance for acceptance, setting conditions
for, or to denying coverage. Also involved in handling questions from
agents and insured's received via telephone, mail, or fax. Upon
satisfactory completion of training will be eligible for underwriting
position.
Essential Job Functions:
- Under the direction and supervision of a supervisor or group leader,
reviews applications for insurance coverage, reports from loss control
consultants, and other information to determine if applications for
insurance are acceptable risks.
- Learn to evaluate the experience of a risk against the class of
business under review.
- Learn to evaluate loss potential due to catastrophe, severity,
and/or frequency.
- Learn to rate policies or review previously rated policies for
proper rating.
- Learn to utilize knowledge of automated systems to develop
information for new or renewal policies.
- Help to prepare quotations for agent and help underwriter answer
questions from agents, policyholder, or prospects.
- Assist agents with comments or questions about applications and the
likelihood of acceptance by the company.
- Review and processes requests for cancellation, endorsement, etc.
- Review policies for renewal consideration.
- May assist in rating policies or check previously rated policies for
proper rating.
- May request additional documentation necessary for the processing of
an application, endorsement, or cancellation.
- Enter and/or research information in a computer system.
- Develop strong analytical skills with an attention to detail.
Additional Responsibilities:
- May accompany underwriter to visit agents.
- Will assist in other areas of department and assist in other
departments as required.
- Present a professional and helpful appearance.
- Perform other duties as may be assigned.
Knowledge, Skills, and Abilities:
- Basic familiarity with computers.
- Good oral and written communication skills.
- Good analytical skills.
- An attention to detail and a desire to work with people.
- Ability to develop resourcefulness and controlled assertive behavior
characteristics.
- Ability to comply with department and company policies and
procedures.
- Ability to work independently and to carry out assignments to
completion with minimum supervision.
- Ability to follow instructions and adhere to prescribed routines and
practices.
- Good interpersonal skills.
Education/Training/Experience:
High school graduate or GED preferred college level courses with an
emphasis on business studies helpful, professional certifications
beneficial. |
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Job Summary:
Under limited supervision, performs complex clerical duties following
established procedures in the following areas: group life and health
insurance, payroll balancing, benefit plans, records maintenance,
recreational activities, nonexempt and exempt merit reviews. Encompasses
all benefits for both salaried and hourly employees with some
responsibility in compensation. Involves frequent contact, and a working
knowledge of the benefits, policies, and procedures.
Essential Job Functions:
- Administer various employee benefit programs, such as group
insurance, life, medical and dental, accident and disability, insurance,
pensions, investments, and savings; and health maintenance
organizations.
- Coordinate human resources procedures to initiate benefits such as
pensions, disability insurance, medical and life insurance.
- Initiates medical and option forms and or affidavits; arranges for
their completion and submission within time limits.
- Implement new benefit programs; arranges and conducts employee
information presentations and enrollments.
- Verify the calculation of the monthly premiums statements for all
group insurance policies and maintains statistical data relative to
premiums, claims, and costs. Resolves administrative problems with the
carrier representatives.
- Research annual lists of present, new, and former pension plan
participants for all pertinent data.
- Submit data and documents to the appropriate committee, trustee, or
actuary. Initiates the commencement of pension benefits.
- Maintain files of pension plan history, pension data,
correspondence, reports, and forms.
- Initiate recordkeeping and retrieval methods in compliance with
government regulations.
- Submit information to actuary for actuarial valuation of pension
plan.
- Create proposals for new and existing clients, working under the
direction of Account Executive and Account Managers.
- Bid specifications include obtaining ancillary data, including, but
not limited to, census data, plan documentation, and special experience
reports.
- Prepare and forward appraisal forms to supervisor for completion;
records, files, and follow up on return of completed forms; set up new
appraisal dates.
- Compute salary changes, prepares status forms, balances payroll, and
distributes paychecks.
- Prepares status changes for hourly general and automatic increases.
- Performs other related duties, as assigned.
Knowledge, Skills, and Abilities:
- Basic familiarity with computers.
- Good oral and written communication skills.
- Good analytical skills.
- An attention to detail and a desire to work with people.
- Ability to develop resourcefulness and controlled assertive behavior
characteristics.
- Ability to comply with department and company policies and
procedures.
- Ability to work independently.
- Ability to follow instructions and adhere to prescribed routines and
practices.
- Good interpersonal skills.
Education/Training/Experience:
- Bachelor's degree plus additional courses or seminars related to
benefits administration and/or processing.
- Two (2) to four(4) years in benefits or related benefits
administration
- Good knowledge of company and departmental policies and procedures.
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Job Summary:
Responsible for administration of employee benefits in all company
operations. As needed, provides special guidance and assistance to all
locations on various employee benefit plans. Surveys industry and/or
community to determine company's competitive position in employee
benefits. Develops, recommends, and installs approved, new, or modified
plans and employee benefit policies, and supervises administration of
existing plans. Develops cost control procedures to assure maximum
coverage at the least possible cost to company and employee.
Essential Job Functions:
- Administers employee benefits programs such as retirement plans;
basic hospital, medical, surgical, and major medical plans; term life
insurance plans; temporary disability programs; and accidental death
policies.
- Evaluates and compares existing company benefits with those of other
employers by analyzing other plans, surveys, and other sources of
information.
- Plans, develops, and/or participates in area and industry surveys.
Analyzes results of surveys and develops specific recommendations for
review by management.
- Develops specifications for new plans or modifies existing plans to
maintain company's competitive position in labor market, and to obtain
uniform benefit package for all company locations, where possible.
- Recommends classes of eligible employees for new or modified plans.
Develops census data and solicits insurance companies for quotations.
- Evaluates quotations and makes recommendations to management.
- Develops company cost information for new plans and makes
recommendations to management concerning sharing of cost between
employer and employee.
- Installs approved new plans and changes by preparing announcement
material, booklets, and other media for communicating new plans to
employees.
- Conducts employee meetings and arranges for enrollment of employees
in optional plans.
- Conducts employee benefit seminars for local personnel.
- Revises and reissues all communications material on benefits from
time to time.
- Advises and counsels management and employees on existing benefits.
- Prepares and executes, with legal consultation, benefit
documentation such as original and amended plan texts, benefit
agreements and insurance policies.
- Instructs insurance carriers, trustees, and other administrative
agencies outside the company to effect changes in benefit program.
- Ensures prompt and accurate compliance.
- Assists in development of company bargaining proposals for employee
benefits and analyzes union benefits demands.
- Obtains and prepares cost data for company and union proposals and
final settlements.
- Assures company compliance with provisions of Employee Retirement
Income Security Act.
- Supervises preparation of reports and applications required by law
to be filed with federal and state agencies, such as Internal Revenue
Service, Department of Labor, insurance commissioners, and other
regulatory agencies.
- Reviews and analyzes changes to state and federal laws pertaining to
benefits, and reports necessary or suggested changes to management.
- Coordinates company benefits, with government sponsored programs.
- Assures that existing and new benefit programs are adaptable to
standardized computer and reporting systems.
- Develops benefit information and statistical and census data for
actuaries, insurance carriers, and management.
- Handles benefit inquiries and complaints to ensure quick, equitable,
courteous resolution.
- Maintains contact in person, and by phone or mail, with hospitals,
physicians, insurance companies, employees, and beneficiaries to
facilitate proper and complete utilization of benefits for all
employees.
- Supervises maintenance of enrollment, application, and claims
records for all benefit plans.
Knowledge, Skills & Abilities:
- Basic familiarity with computers.
- Good oral and written communication skills.
- Good analytical skills.
- An attention to detail and a desire to work with people.
- Ability to develop resourcefulness and controlled assertive behavior
characteristics.
- Ability to comply with department and company policies and
procedures.
- Ability to work independently.
- Ability to follow instructions and adhere to prescribed routines and
practices.
- Good interpersonal skills
Education/Training/Experience:
- A bachelor's degree and five (5) years experience in Benefits
Administration, OR
- A master's degree in Human Resource Management and four (4) years
experience in Benefits Administration, OR
- An appropriate combination of education and experience.
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Job Summary:
Reviews, evaluates, rates and markets individual or group insurance
applications and documents by performing the following duties.
Essential Job Functions:
- Examines and evaluates documents such as application forms,
inspection reports, product brochures, financial reports and other data
to determine degree of risk, underwriting and market selection.
- Accepts prices and binds insurance within underwriting authority;
and brokers to other underwriters insurance beyond authority.
- Prepares submissions; markets and negotiates with insurance
companies on individual accounts.
- Communicates orally, by correspondence or in person with account
executives, clients and underwriters to obtain further information,
quote rates, present proposals, explain company underwriting policies,
or service existing accounts.
- Assists sales and support staff in resolving problems and questions.
- Prepares and processes policies, endorsements and taxes.
Knowledge, Skills, and Abilities:
- Ability to read, analyze, and interpret general business
periodicals, professional journals, procedures, or regulations.
- Ability to write reports and business correspondence.
- Ability to effectively present information and respond to questions
from groups of managers, clients and customers.
- Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions and percentages.
- Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists.
- Ability to interpret a variety of instructions furnished in written,
oral, diagram, or schedule form.
Education/Training/Experience:
- High school diploma or general education degree (GED); or one to
three years related experience and/or training; or equivalent
combination of education and experience. Knowledge of Word Perfect and
Lotus is preferred.
- Certificates, Licenses, Registrations
- Insurance Agent's license.
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Job Summary :
Plans, develops, manages and leads the Bond Department in marketing,
sales, service and administration of bonding instruments and services by
performing the following duties.
Essential Job Functions:
- Plans, develops and directs the marketing, service and sale of bonds
through staffing, training, and performance evaluations.
- Travels, mails, or phones to call on regular and prospective
customers to service, cross-sell and solicit new bonding business or
assist customers with questions, problems and concerns.
- Reviews and evaluates financial, personal, builders risk and bid
specifications with building contractors to determine bonding needs,
specifications and degree of risk.
- Reviews and analyzes the market to determine customer needs, trends,
regulations, practices, bids; and develops competitive programs and
services to meet customer and company goals.
- Attends highway letting functions and various contracting
organizations to promote bonding products and services.
- Secures and reviews information and specifications with clients.
- Presents and negotiates renewals with client and carriers.
- Serves as a liaison and buffer between contractor and the bonding
company to insure clear understanding among all parties to assume risk.
- Interacts with contractors, subcontractors, engineers, attorneys,
bankers, bonding company and owners to successfully acquire or complete
the construction job.
- Coordinates and liaisons between bond department and other sales
related departments.
- Assists account executives and support staff in applications,
proposals, presentations, problems, underwriting and servicing of bond
accounts.
- Reviews, evaluates and negotiates bonding and authority to bid with
bonding companies.
- Prepares and monitors department budget, sales, claims, management
reporting and profit center.
- Assists in collection of delinquent accounts.
- Directs support functions in providing customer service,
information, records, renewals, claims, etc.
Supervisory Responsibilities:
- Directly supervises two employees in the Bonding department.
- Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising
performance; rewarding and disciplining employees; addressing complaints
and resolving problems.
Knowledge, Skills & Abilities:
- Ability to read, analyze, and interpret policies, contracts,
journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers,
regulatory agencies, or members of the business community.
- Ability to write reports, proposals, correspondence, technical and
employee communication.
- Ability to effectively present information to employees, bankers,
contractors, engineers, lawyers, top management, customers, clients,
public groups, and/or boards of directors.
- Ability to prepare, analyze and monitor budgets, commissions,
financial statements, costs, income and other related accounting
concepts to practical situations.
- Ability to define problems, collect data, establish facts, and draw
valid conclusions.
- Ability to interpret an extensive variety of technical instructions
and deal with several variables.
- Ability and skill to relate to all types of people and levels in
organizations such as bankers, contractors, lawyers and engineers.
- Ability and skill to sell and communicate to bonding companies and
building contractors.
Education/Training/Experience:
- Bachelor’s degree (B. A.) from four-year College or University; or
five to eight years related experience and/or training; or equivalent
combination of education and experience.
- Technical knowledge in primary areas of bonding and the construction
industry is required.
- Working knowledge of accounting and specific workers compensation,
general liability, auto, equipment, installation floater and building
risk
- Certificates, Licenses, Registrations
- Insurance agents license in property
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Commercial
Underwriter
Job Summary:
Reviews, evaluates, rates and markets Commercial Insurance
applications and documents by performing the following duties.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Include the following. Other functions may be assigned as business
conditions change.
- Examines and evaluates documents such as application forms,
inspection reports, product brochures, financial reports and other data
to determine degree of risk, underwriting and market selection.
- Accepts, prices and binds insurance within underwriting authority;
and brokers to other underwriters insurance beyond authority.
- Prepares submissions; markets and negotiates with insurance
companies on individual accounts.
- Communicates orally, by correspondence or in person with account
executives, clients and underwriters to obtain further information,
quote rates, present proposals, explain company underwriting policies,
or service existing accounts.
- Assists sales and support staff in resolving problems and questions.
Knowledge, Skills & Abilities
Ability to read, analyze, and interpret general business periodicals,
professional journals, procedures, or regulations. Ability to write
reports and business correspondence. Ability to effectively present
information and respond to questions from groups of managers, clients and
customers.
Ability to calculate figures and amounts such as discounts, interest,
commissions, proportions and percentages.
Ability to solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization exists. Ability
to interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.
Skill and ability to use and operate a typewriter, computer,
calculator, fax machine, copier and telephone. Skill and ability to read
and understand financial statements, construction contracts, applications,
computer printouts, rating manuals and other insurance related materials.
Certificates, Licenses, Registrations:
Insurance Agent's license.
Physical Demands:
The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to sit; use hands to finger, handle controls; and talk or hear.
The employee is occasionally required to stand; walk; reach with hands and
arms; and stoop, or kneel. The employee must occasionally lift and/or move
up to 10 pounds. Specific vision abilities required by this job include
close vision and the ability to adjust focus
Education/Training/Experience:
- High school diploma or GED or
- One to three years related experience and/or training; or equivalent
combination of education and experience.
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Job Summary:
Receive, investigate and respond to all customer inquires regarding
shipments, products and complaints. Input phone/fax orders and relative
data into the computer by performing the following duties:
Essential Job Functions:
- Talk with customers by phone concerning orders, returns, shipments
and products.
- Receive and enter phone and fax orders
- Call customers when necessary to advise shipments delay and/or
information necessary to process orders
- Initiate tracers with carriers
- Make changes to or cancel orders/backorders
- Initiate orders for replacements parts and/or for correcting errors
(shortages, wrong item shipped, etc.)
- Initiate file maintenance for corrections to computer’s customer
file
- Fill out forms, determine changes for service requested
- Solicit sale of new or additional services
- Handle irate customers in a professional manner
- Obtain customer feedback information
Knowledge, Skills & Abilities:
- Basic familiarity with computers.
- Excellent communication skills and written communication skills.
- Good analytical skills.
- An attention to detail and a desire to work with people.
- Ability to develop resourcefulness and controlled assertive behavior
characteristics.
- Ability to comply with department and company policies and
procedures.
- Ability to work independently.
- Ability to follow instructions and adhere to prescribed routines and
practices.
- Good interpersonal skills
- Ability to read and interpret documents such as operating and
maintenance instructions and procedure manual
- Ability to calculate figures and amounts
- Ability to interpret technical instructions in diagram form
- Excellent customer service skills (friendly, courteous and helpful)
Education/Training/Experience:
- Must have a high school diploma or GED
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Job Summary:
Casualty underwriting expertise with exposure to professional liability
lines of business and an understanding of the claims made policy format.
This position will be involved with underwriting Insurance Agents Errors
and Omissions insurance and exposure to that line of business is
desirable. Knowledge of Commercial Group products and services,
coverage’s, appetite and underwriting practices. Excellent analytical,
interpretive and evaluative skills to make timely decisions. Ability to
analyze financial, market and economic data to identify trends and
determine underlying causes and/or potential impacts. Ability to work in a
team environment to drive profitability. Strong interpersonal skills to
develop and maintain internal and external relationships. Strong
communication, presentation, and negotiation skills. Strong
problem-solving, conflict resolution and collaboration skills. Solid
understanding of Program Management including how to monitor performance
to plan and manage agency compensation. Demonstrated sales and marketing
skills to position Commercial Group products competitively. Solid planning
and organizational skills including time-management, prioritization and
attention to detail. Ability to learn FFIC products and services that
support cross-sell initiative. Ability to understand and support
Operations’ strategies. Demonstrated commitment to continuing education
preferred.
Essential Job Functions:
- Recognized in industry for underwriting expertise. Handles
significant limits and high volume of accounts.
- Incumbent capable of handling large, complex accounts and programs
requiring specialized knowledge and expertise.
- Applies program management, sales, and marketing skills. Shares
technical underwriting knowledge and expertise with others.
- May guide the development of sales, marketing and program
management.
- Performs risk selection and analysis (including documentation),
pricing, and sale of individual risks for new and renewal business
within delegated authority and established underwriting standards.
- Executes game plans on new and existing assigned programs.
- Develops annual game plans for existing assigned programs.
- Develops and maintains underwriting relationship with assigned
producers.
- Continually validates program underwriting standards and
communicates to I-Team.
- Coordinates with the Commercial Account Associate, Loss Control,
Claims, and Premium Audit to ensure established service levels are
achieved.
- Develops and presents assigned program results relative to
established game plans.
- Identifies product and service enhancements for assigned programs
and communicates to teams members.
- Communicates and implements changes in program structure including
but not limited to compensation, coverage, product, and service.
- For large accounts and programs may be involved in modifying or
designing coverage forms to deliver a unique product offering to satisfy
the customers need.
- Performs planning and forecasting GPW and expense components for
assigned programs.
Knowledge, Skills, and Abilities:
- Basic familiarity with computers.
- Good oral and written communication skills.
- Good analytical skills.
- An attention to detail and a desire to work with people.
- Ability to develop resourcefulness and controlled assertive behavior
characteristics.
- Ability to comply with department and company policies and
procedures.
- Ability to work independently.
- Ability to follow instructions and adhere to prescribed routines and
practices.
- Good interpersonal skills.
Education/Training/Experience:
- Bachelors degree (B. A.) from four-year College or University; eight
to ten years related experience and/or training; or equivalent
combination of education and experience.
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Job Summary:
This is a staff position involved in the review and appraisal of
applications for insurance. Uses knowledge and independent judgment to
determine eligibility of risks when compared to guidelines of programs
available. Responds to questions from agents and insured's received via
telephone, mail and fax. Participates in surveys and studies by department
to produce production and loss analysis reports as required.
Essential Job Functions:
- Reviews applications for insurance coverage, reports from loss
control consultants and other information to determine if application is
acceptable for the program(s) available.
- Evaluate the experience of a risk against the class of business
under review.
- Evaluate the loss potential due to catastrophe, severity, and/or
frequency.
- May rate policies or check previously rated policies for proper
rating.
- Utilizes knowledge of automated systems to develop information for
new or renewal policies.
- Prepares quotations for agents and answers questions from agents,
policyholder, or prospects.
- Assists agents with comments or questions about applications and the
likelihood of acceptance by the company.
- Reviews requests for cancellation, endorsements, etc.
- Reviews policies for renewal consideration.
- Request additional documentation necessary for the processing of an
application, endorsement or cancellation.
- Enter and/or research information into computer system.
- Sit for extended periods of time.
- Strong analytical skills with an attention to detail.
- Meet expectations for attendance and punctuality.
- Work overtime as required.
- May go on agency visit.
- Present a professional and helpful appearance.
- Performs other duties as may be assigned
Knowledge, Skills, and Abilities:
- Experience in standard underwriting practices and procedures.
- Prior exposure to insurance underwriting type activities.
- Basic familiarity with computers.
- Good oral and written communications skills.
- Strong analytical skills and the ability to pay attention to
details.
- Resourceful and controlled assertive behavior characteristics.
- Knowledge of departmental regulations and policies.
- Ability to work independently and to carry out assignments to
completion within parameters of instructions given, prescribed routines
and standard accepted underwriting practices.
- Strong interpersonal skills.
Education/Training/Experience:
- High school graduate or GED preferred, college level courses with an
emphasis on business studies helpful,
- Associated classes or courses and/or industry license, or
designation.
- Certificates, Licenses, Registrations
- Professional certifications beneficial (P&C, AAI, AIM, etc.).
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Job Summary:
Ability to assume full responsibility for coordination and
administering book of business under the minimum supervision of Account
Executive and/or Unit Manager. Effectively communicate all aspects of the
clients account and service requirements and developments with Account
Executive and Market facilities and other team members as require. May
provide general supervision, coordination and instruction to Account
Manager and/or Account Assistant if required. A Sr. Account Manager
designation is based on number of years industry experience, additional
educational industry background, as well as the size of the book of
business serviced.
Essential Job Functions:
- Coordinate, train supervise, review and monitor all technical
support and servicing of client accounts in the processing of new
business acquisitions, account maintenance renewal procedures, marketing
collections and billings.
- Monitor claims experience, legislative compliance and current client
business activities.
- Supervise input of all client information into the network system as
required by office standards and procedures.
- Ability to perform all tasks assigned to an account assistant or
account manager in the day-to-day servicing and maintenance of Account
Executive’s book of business in a timely, accurate and professional
manner.
- Provide quality professional service to client in all aspects and
phases of existing insurance accounts in coordination with or in the
absence of Account Executive.
- Provide comprehensive marketing of accounts and develop market
strategy as required.
- Monitor expiration lists and initiate renewal process.
- Develop, coordinate and pull together client and insurance company
renewal presentations and new account placement from start to finish
with out direct supervision.
- Provide accurate information to underwriters and respond to client
request.
- Authorized to bind coverage’s in accordance with carrier agreements
and company policies and procedures.
- Present oral and written presentations to clients and prospects
- Assists with Account Executive and/or other members of account team
in the sales and marketing of new and renewal business.
- Licensed and authorized to bind coverage’s in accordance with
carriers agreements and company policy.
- Maintain current licensing status; keep informed on current
insurance markets, market trends legislative requirements and industry
changes.
- Continues other phases of industry education through additional
insurance educational designation courses.
Supervisory Responsibilities:
- Carries out supervisory responsibilities in accordance with the
organization’s policies and applicable laws.
- Responsibilities may include interviewing, hiring, and training
employees, planning, assigning, and direction work; appraising
performance, rewarding and disciplining employees, addressing complaints
and resolving problems.
Knowledge, Skills, and Abilities:
- Thorough knowledge of all lines of insurance in area of specialty.
- Ability to read, analyze, and interpret industry policies and rating
manual, general business periodicals, financial reports, legal
documents, professional journals, or governmental regulations.
- Ability to respond to common inquiries or complaints from customers,
regulatory agencies or member of the business community.
- Ability to write and prepare proposals, specifications and
manuscript policies for presentation and review.
- Ability to effectively present information to top management, public
groups, and/or boards of directors.
- Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to understand and apply insurance rating and underwriting
criteria to account needs.
- Ability to work with mathematical concepts such as probability and
statistical inference.
- Ability to apply concepts such as fractions, percentages, ratios,
and proportions to practical situations.
- Ability to solve practical problems and deal with a variety of
concrete variable in situation where only limited standardization
exists.
- Ability to interpret a variety of instructions furnished in written,
oral, diagram, or schedule form.
- Ability to define problems collect data, establish facts, and draw
valid conclusions.
- Ability to interpret an extensive variety of technical instructions
in mathematical or diagram form and deal with several abstract and
concrete variables.
Education/Training/Experience:
Prefer Associate’s degree or equivalent from two-year college or
technical school or five to seven years related industry experience and/or
training. Or combination of relevant work and experience exceeding five
years training in servicing large commercial property/casualty insurance
brokerage accounts and initiation of or acquisition of at least one
industry related designation. (i.e., CPCU, ARM, CEBS, CLU.) |
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Job Summary:
Provides quality investigation and analysis to adjust workers
compensation claims to proper conclusion.
Essential Job Functions:
- Generally works independently, handling the most complex matters,
and has settlement and draft authority of up to $75,000.00.
- Conducts complete investigation of losses through any appropriate
techniques including interviews, recorded statements, documentation/data
gathering and securing/preserving evidence.
- Evaluates liability and damages; identifies subrogation/salvage
opportunities or suspicious claims.
- Prepares timely, concise reports as required.
- Promptly establishes and maintains accurate reserves.
- Verifies, analyzes and correctly applies coverage.
- Develops strategy and negotiates claims to a timely conclusion,
properly applying company and department policies and procedures.
- Decides on conclusion of loss (e.g. pay, deny compromise) based upon
analysis of the facts, liability and statutory/case law.
- Determines need for and provides direction to defense counsel,
independent adjusters or other technical experts, and monitors and
controls their costs.
- Attends hearings, pre-trial settlement, conferences, trials, etc.,
as required.
- Keeps agents, insurers, Agency OPS and Corporate Claims advised of
file status and other matters as required.
- Frequently involved in meetings or visits to agents, insurers,
policyholders, etc. and in Large Account matters.
Knowledge, Skills & Abilities:
- Good understanding of MS Excel, Access, Word and internet.
- Ability to travel
- Self-motivated and flexible with ability to work independently.
- Successful candidates must demonstrate proficiency in interviewing,
problem solving, communication, and time management and conflict
resolution skills.
Education/Training/Experience:
- BS/BA in related field and 2-5 years of Workers Compensation
experience.
- Successfully completes relevant company-sponsored continuing
education as recommended by Claims Department management.
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